Contact

There is one address. It is not a ticket queue, and the person who answers it works on the product.

What to write about

Something is wrong with a view. Send the link, say what you expected and what you got, and include the timestamp shown under the table if the page loaded at all. That timestamp usually tells us more than the description does.
A security issue. Put enough in the message to reproduce it. We will confirm we have it, tell you what we found, and tell you when it is fixed. There is no bug bounty and we will not argue about whether it counts. The security page sets out what is built and what is not.
A DPA, a subprocessor list, or a security review. Ask and we will send what exists. The current drafts are on the DPA and subprocessors pages, both marked as unreviewed drafts, and both accurate about what the system does.
Enterprise, or a plan that does not fit. Say what you are publishing, to how many people, and what your security team will ask. That is enough for a first reply that is not a calendar link.
Something the product should do. One concrete request from someone with the problem outranks our guesses, and it can move the roadmap.

What to expect back

A reply from a person, usually within a business day. We are a very small team and we will not always be fast. If something needs longer, we will say so and say roughly how long, rather than going quiet.

Your email address is used to answer you. It is not added to a mailing list, and there is no mailing list to be added to.

What is not on this page

No phone number, because there is no support line, and printing one that rings nowhere is worse than not having it. No postal address, because there is nothing you would need to send to one today. The legal entity behind PublicViews and its registered address are among the details being finalised with the terms before launch, and they will be on these pages when they are.

If you were sent a link by someone else

If you cannot open a page somebody shared with you, ask the person who sent it first. They control who can open it, when it expires, and what it shows, and we cannot let you into somebody else’s page. If the page itself is broken rather than closed to you, write to us and say which link.